Recent News

As previously advised, due to the increased cost of providing water to our customers, a rate adjustment has become necessary. On March 26, 2025, the Highlands Water Board of Directors approved the...

Highlands Board of Directors Election Results for September 30, 2024

1083 Votes for Existing Highlands Board of Directors

203 Votes for Reform Candidates

NOTICE OF ELECTION & MEETING 

Highlands Mutual Water Company
Special Shareholders Meeting
Election of the Board of Directors

WHERE AND WHEN:

SEPTEMBER 30, 2024
10:00 AM – 2:00 PM
16374 Main Street
...

Highlands Mutual Water Company Provides Clean Drinking Water to Clearlake Residents Impacted by Algae Blooms

Clearlake, CA- Highlands Mutual Water Company (Highlands) has responded to the call for...

2024 Rate Increase

Base Rate Increase $1.00

Current Standard Rate: $40.66

Standard Rate Effective June 1, 2024: $41.66

Consumption Increase $0.50 per 100 CCF (748 gals)

From: $6.00

To:...

Boil Water Notice BEGINS ONCE SERVICE RESUMES

Thursday September 21^st, 2023  8:00am – 4:00pm

For scheduled service repairs on:

Only residents on Brown & Cypress 

Monday September 25^th, 2023  ...

The 2023 Consumer Confidence Report is now available under the Water Quality tab or by clicking this link https://www.highlandswater.com/documents/1098/CCR_2023_WebSite.pdf

On February 22, 2023 the Highlands Mutual Water Company Board of Directors passed and approved the proposed increase for New Service Connection Fees and Billable Fees. Please find details of these...

Current Job Openings:

1 - Operator III (T4) 

Please submit a completed application and resume by walk-in, email or US Mail. 

Benefits provided: Sick, Vacation, Paid Holidays, Health, Dental,...

Dear Customers,

While we have done our best to maintain our current rates and have not implemented a rate increase since 2019; Unfortunately, due to the drastic increase cost of doing business these...

Please note due to the worsening Lake levels and increased temperatures, Stage 3 of our Drought Contingency Plan will be implemented in the very near future. Please continue to conserve as much as...

The 2022 Consumer Confidence Report is now available under the Water Quality tab or by clicking this link https://highlandswater.com/ccr1 

DATE: _6/2/2022_

CANCELLATION OF BOIL WATER NOTICE

On 5/31/22 Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820 Old Hwy 53 were notified of the need to boil/disinfect all tap water...

SERVICE OUTAGE

Please note your service will be off:

Tuesday May 31, 2022

8:00am – 4:00pm

For scheduled service repairs on:

Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820...

Click Here https://www.highlandswater.com/bill-payment to pay your bill online for no additional fees. 

SERVICE OUTAGES

Please note service will be off:

Thursday May 12, 2022   8:00am – 4:00pm

For scheduled service repairs on:

ONLY residents on Olympic Drive from Olympic Plaza to Redwood Street...

SERVICE OUTAGE

Please note your service will be off:

Thursday May 12, 2022

8:00am – 4:00pm

For scheduled service repairs on:

All residents on Olympic Drive from Olympic Plaza to Redwood Street...

SERVICE OUTAGE

Please note your service will be off:

Wednesday April 27, 2022

8:30am – 4:00pm

For scheduled service repairs on:

Lakeshore Drive (From Emory Ave to Mullen Ave)

Please contact...

Our office will close at

Noon on Friday

April 15^th

In observance of Good Friday

CANCELLATION OF BOIL WATER NOTICE

On 2/28/22 designated residents of at 5645 Old Hwy 53 & 14083 Units 1-6 were notified of the need to boil/disinfect all tap water used for drinking and cooking...

Cancellation

SERVICE OUTAGE

Please note your service will NOT be off:

Tuesday March 1, 2022      8:30am – 4:00pm

5545 Old Hwy 53

5575 Old Hwy 53

5645 Old Hwy 53

5635 Old Hwy 53

5725 Old Hwy...

SERVICE OUTAGE

Please note your service will be off:

Tuesday March 1, 2022

8:30am – 4:00pm

For scheduled service repairs on:

5545 Old Hwy 53

5575 Old Hwy 53

5645 Old Hwy 53

5635 Old Hwy 53

...

CANCELLATION OF BOIL WATER NOTICE

On 2/16/22 designated residents of Pearl Ave / Uhl Ave were notified of the need to boil/disinfect all tap water used for drinking and cooking purposes. 

The State...

BOIL WATER NOTICE

Este informe contiene información muy importante sobre su agua potable.

Tradúzcalo o hable con alguien que lo entienda bien.

2/16/2022

BOIL YOUR WATER BEFORE USING 

Failure to...

CANCELLATION OF BOIL WATER NOTICE

On 2/12/22 designated residents of Washington St, Clarkson St, Emerson St, Jackson St, Turner Ave and Bowers Ave - off of Burns Valley Rd were notified of the need...

BOIL WATER NOTICE

Este informe contiene información muy importante sobre su agua potable.

Tradúzcalo o hable con alguien que lo entienda bien.

2/12/2022

BOIL YOUR WATER BEFORE USING 

Failure to...

Bill Pay Temporarily Out of Service

We apologize for the inconvenience. We are working diligently to get the portal back up and running. Please feel free to contact our office at (707) 994-2393 to...

Eviction Moratorium set to end on September 30

California’s eviction protections are set to expire on Thursday, Sept. 30, 2021.

The CA COVID-19 Rent Relief program provides assistance to eligible...

Currently looking for a T4/D2 Operator - Please submit a completed application and resume by walk-in, email or US Mail. 

SERVICE OUTAGE

Please note your service will be off for main installation/repairs on:

Thursday - October 14, 2021

8:00 am – 4:30 pm

Affected areas include:

Designated residents on Designated...

All boil water notices from the week of 10/4/21 - 10/10/21 are now lifted.  Thank you for your patience and understanding. 

SERVICE OUTAGE

Please note your service will be off for main installation/repairs on:

Tuesday - October 12, 2021

8:00 am – 5:00 pm

Affected areas include:

Designated residents on Mullen /...

EMERGENCY SERVICE OUTAGE

Please note your service will be off:

Thursday October 7, 2021

10:30 – 5:00

For EMERGENCY service repairs on:

Designated Residents on Robinson & Mullen Ave

...

UPCOMING SERVICE OUTAGES

Please note service will be off for main line installation/repairs on:

Monday September 27, 2021 - Wednesday September 29, 2021

8:00 am – 4:00 pm

Affected areas include:

...

The below Public Health Advisory is for Private Water Systems and does not pertain to your water service provided by Highlands Mutual Water Company or any of the Public Water Suppliers around the...

UPCOMING SERVICE OUTAGES

Please note service will be off for main line installation/repairs on:

August 31, 2021 - September 3, 2021

8:00 am – 4:00 pm

Affected areas include:

Designated Residents...

Due to the extreme drought conditions mandatory conservation measures are being implemented. Stage 2 of our Drought Contingency Plan has been initiated and will remain in effect until further notice....

The 2021 Consumer Confidence Report is now available under the Water Quality tab or by clicking this link https://www.highlandswater.com/water-quality-report 

CA COVID-19 Rent Relief Program: Easier to Apply

Applications for rent and utility assistance through the COVID-19 Rent Relief program have been simplified and financial help is available to...

As of September 1, 2020, our office will reopen to the public. Please note: Only 1 customer in the lobby at a time, please social distance while in line outside the facility and as per Public Health...

Please visit your Highlands Mutual Water Company customer account online to setup for recurring payments, ebills and informational alerts. 

NOTE: All recurring payments will process on the 10th of...

Our after-hours contact number has returned to our main phone number (707) 994-2393. In the event of a water related emergency, please contact this number for assistance. Thank you, Highlands Water...

In the event of a water related emergancy please call our temporary after hours number at (707) 295-3975. Thank you, Highlands Water Staff 

Our 2020 CCR is now available at: http://highlandswater.com/ccr3 

We are happy to announce that we now have a customer account portal. You can now view and pay your bill online and signup for E-Bills! Click Here to Begin  Note: you will need to use your new 4 digit...

Note: As of 10/30/19 a new tenant transfer policy has been adopted. Please click here for more information ... 

Please note our office will be open in the event of any PG&E outages and there will be no interruption in your water service. We ask all customers to limit their water use during PG&E...

New rates effective October 1, 2019 for further details click here ...